FAQs

1. How can I trust you?

Charming-dress.com belongs to a legal company Shanghai Shitong Trading Co. Ltd, and we will provide you the tracking number after your order is shipped, so you can track your parcel online. In addition, you can choose the payment method Paypal, which is the safest payment method worldwide.


2. Do you have minimum order quantity?

We don't have minimum order quantity, but it's more economical on shipping fee for you to order more quantity.


3. What is the discount if buy in bulk?

If you can order in bulk, we can provide you discount as below:

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Please contact us to amend the discount for you on live chat, whatsapp or email:charmingdress520@gmail.com


4. What can I do if I have problem to make payment online? 

If you have problem to make payment online,  we can send a money request or Paypal Invoice to you, the amount of the money request is the same with the total amount of your order, you can check your email and pay for your order via the request. 

If you still can't make payment successfully, please pay via other payment methods as below:

http://charming-dress.com/art/payment-methods

You can choose the one which is convenient for you. 


5. What is your processing time?

Usually it takes about 2 working days to prepare the order for you after you make payment for the order.


6. How can I check my order status?

You can log in your account and click "My Orders" to check the status of all your orders, if you want to know further details, you can contact us at charmingdress520@gmail.com


7. How can I change the order information?

Once your order is placed, the order information can't be changed by yourself,  you can send us email to make the change, usually we can change for you if the order is not shipped.


8. How can I get the tracking number?

Once your order is shipped, we will update the tracking number in the website, and you can log in your account and check the tracking number and tracking website, if you have any problem with the tracking number, you can contact us at charmingdress520@gmail.com


9. How long can we receive the package?

Usually we send your packages by DHL, Fedex, Aramex, EMS, China Post and so on,  DHL and Fedex is the fastest, which takes 3 to 6 days to worldwide,  Aramex takes 5 to 8 days,  EMS takes 5 to 20 days, China Post takes 20 to 35 days, which is the slowest shipping method. All the arrival time is average,  the exactly arrival date depends on the Express Companies.