Return And Refund Policy

If you are not satisfied with our products, please contact us within one week after you receive the parcel, our customer care representatives will be happy to solve the problem for you, below is our refund and return policy:

1.If you received a wrong item and wrong color.

Please take photos of the wrong item first, we will check and confirm, if it's our fault, we can provide below 2 options:

1) We can refund 50% of the items' cost, and you can keep the wrong item.

2) You can pay us half amount of the correct item, we will send it with your next order, and you can keep the wrong item.

3) You can return the wrong item, and we will refund the item price and shipping fee to you, and you will bear the shipping fee of returning.

All returned items must be in brand-new condition, unused and with original tags and packaging.

2.If an item is missing from your order

Please contact Customer Service to inform us the actual quantity in your parcel and the product code of missing item from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price and shipping fee or send a new one with your next order.

3.If we shipped you a defective or damaged item

When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its tracking number as soon as possible,  if it's our fault, we will make partial or full refund to you according to the condition of problem.

If you choose to return the defective item, we will refund the item price and shipping fee, and you should bear the shipping fee of returning.  If you want to refund not by the reason of quality problem, you should send us the clothes back then we will refund you fully, and you will charge for the shipping fee for both directions.

4. Charming-dress.com will refund your money to your balance on the website account normally,then your money can be used in your next order.If you would like to ask for refund to your Paypal account, we will refund immediately.